Welcome to Neptune Society. Claim this listing for free. CANCELLATION BY TRUSTOR: All written requests for revocation by the trustor of a trust shall be honored within fifteen (15) days of receipt thereof. The portion of each pre-need contract that is fully refundable are the funds held in trust [in the case of Mr. Poch, only $470]. 7. Yes, she can. DEATH OUTSIDE OF SERVICE AREA A. . . As part of the Funeral Rule enforced by the Federal Trade Commission, you have a right to price lists, price quotes by phone and the right to pick and choose goods and services you want and can afford. You can “lock in” this price by going to one of our co-operating funeral homes (find the list in our brochures or our website www.FCAAZ.org) and purchasing an insurance policy to get the same benefit that the Neptune Society is charging $2119 for! Yet, Neptune puts only $500 in trust to cover the cost of delivery of those goods and services. Neptune Society provided caring, compassionate assistance during my family's worst days. of Banking and Finance Dennis Britson, Iowa Dept. In northern Arizona, SCI owns Dimond & Sons Silver Bell Chapel in Bullhead City among others. I think that there are less expensive ways to accomplish the same thing without the higher prices, the ongoing phone calls and high pressure sales that folks report with the Neptune Society. – $1,051.11 (includes some state taxes) is taken outright by the Neptune society and the customer is given several items of merchandise when the contract is signed. Neptune and Trident Cremation Societies: operate in 9 states offering cremation services. SCI also owns a disaster-recovery subsidiary, Kenyon International Emergency Services, Inc. which was involved in the aftermath of the tsunami tragedy that took place in Thailand in December of 2004. When purchasing pre-need, Neptune offers “Transportation Protection” for $399. Our tax ID is #86-6040471 and our mailing address is PO Box 12661, Tucson, AZ 85732-2661. Would you choose Neptune if you were still in good health and traveling, knowing that your family would have to foot the bill if you died out-of-town and would get reimbursed by Neptune for less than half of what you paid? Neptune Society was established in 1973 in Florida and was purchased by SCI in 2011. Advice Column – answers to reader questions, April 27, 2021, 8 pm Eastern---Social media sharing for FCA affiliates, Austin Memorial and Burial Information Society, https://ccswrm.kku.ac.th/wiki/index.php/Google_adwords_guaranteed_results. . Even with the COVID19 challenges, John Greeney and his colleagues were very supportive and helpful in having my father cremated." The also offer a cremation package with a travel insurance component. Never be pressured in buying something, especially for thousands of dollars that may not meet your needs or budget. By taking an outrageous mark-up on the box and minimal pricing on services, Neptune has pocketed more than it placed in trust and limited the amount of any transfer or refund should you die while away or if you decided to cancel the whole thing altogether. That Neptune lists its “cremation container” at $298 is further evidence of milking the situation for its own benefit—to the detriment of consumers. There are several companies with this name that are entirely unrelated to each other. Cahill and is currently operated and maintained by the Neptune Society of Northern California. By agreement, our Neptune Society franchise, only services the specific counties of Los Angeles, San Luis Obispo, Santa Barbara and Ventura Counties. All expenses of the mortuary outside of the Seller’s service area including preparation and shipment are to be paid by the Purchaser’s family or heirs. The Neptune Society Inc. UNCLAIMED . Thanks to the loyal support of generations of families, we’ve now grown to 45 locations nationwide with continued expansion in the future. We challenge the rationale on which the “delivered” items can be claimed for the purpose of revenue recognition for the following reasons: Neptune’s annual and quarterly reports repeatedly refer to nonrefundable purchases as a key financial asset. See reviews, photos, directions, phone numbers and more for Neptune Society locations in Port Saint Lucie, FL. ‘The Neptune Society, a cremation service provider on the West coast since the early 1970s, has now opened three locations in Texas–in Ft. Worth, Houston, and Austin.In a recent interview with the Editor of Creative Choices, Neptune Management Corporation President and CEO Jerry Norman explained that there are four Neptune groups, all of which are separate companies. Would you buy a preneed from Neptune if you knew you’d get less than half your money back if you wanted or needed to change your mind? . of Insurance Debbie Orecki, NY State Funeral Board Jodi Hansen, Oregon Mortuary and Cemetery Board Jon Donnellan, Washington Funeral and Cemetery Board. . Medical Air Services Association (MASA Assist) was founded in 1974 by Frank Halley as a Health Maintenance Organization. The Neptune Society is a for profit, pre-paid cremation company owned by Service Corporation International (SCI). INABILITY TO PERFORM: If, for any reason, Seller is unable to perform the funeral services prior to or upon the death of the beneficiary of a before-need trust agreement, then the trustees shall pay all trust principle [sic] to the beneficiary, trustor or the legal representative . Neptune’s own prices, as found on their General Price List, reveal that the goods and services which are not delivered at the time of sale total $1,396. In fact, the evidence for our claim is compelling. Box 12661 Neptune will be included in our 2008 survey due out next February.Neptune is still experiencing some glitches in its operations in Austin, including mistakes in its GPLs, but the company says these problems should be resolved soon.’. It is known as Trident Society in six California locations. Enclosed please find a copy of their “Neptune Cremation Service Pre-Need and Pre-Payment General Price List.” If one wishes to purchase a “Basic Cremation–Local,” the following services are provided: Basic Services [$495] Transfer of the body from the place of death [$350] Preparation of deceased Refrigeration [$300] Fibreboard cremation receptacle [$20] Cremation process [$225] Registration packet * [$79] Neptune Cremation Service information book * [$149] Memorial Plaque * [$99] Minimum Urn * [$179]. The Neptune Society, Inc. is not affiliated with other Neptune Societies in the State of California that provide cremation services outside of the Counties of Los Angeles, Ventura, Santa Barbara and San Luis Obispo. We do this by providing information, options, and guidance with the highest level of competence, courtesy and compassion. P.O. If you have a different preneed agreement with another Neptune Society, the FCA office would appreciate a copy—to confirm that others might be doing the same thing, or to give credit where credit is due if they aren’t. Neptune, however, is requiring its purchase. Neptune Society of Northern California in Stockton is a premier provider of funeral and cremation services. of Insurance Larry Folsom, Florida Dept. We think it’s not worth $400]. The merchandise and sales tax provision of the agreement is non-refundable as this merchandise has already been purchased and stored for your use at time of need. of Banking and Finance Dennis Britson, Iowa Dept. Bill April 15, 2020. The “Notice to Set” scheduling conference will be held October 24, 2008, at 1:30 p.m. at the Colorado Office of Administrative Courts, 633 Seventeenth Street, Suite 1300, in Denver. Because it’s not your ideal cookie jar, its functionality is, in practice, dependent on the final cremation. Is the state of California checking to see if it’s actually there? Neptune is moderately expensive. Later in the same article, however, appears an exception (7741) for “merchandise that is delivered as soon as paid for.” This is called “constructive delivery” and has caused problems in every state where such dubious dealing is permitted (notably Florida, not in Texas). Spring, 2021 online classes—register now! The Neptune Memorial Reef™ is an artificial reef for cremated remains located approximately 3 miles off the coast of Key Biscayne, not far from Miami, FL. We did not realize until it was too late that we had also paid approximately $2400 for two boxes that came later with urns (we had said my husband would make the urns) and other items that we didn’t need or want. Beth Dombrowa, a spokeswoman for Neptune and its parent company, Texas-based Service Corp. International, said she could not immediately comment. Neptune Society of Colorado, now a company subsidiary, was accused in 2008 by the Colorado Division of Insurance with similarly underfunding the required trust … This travel “protection” adds another $499 to the cost for a total of $2618. If applicable, refunds or adjustments would be made at the time of death. Neptune Cremation Society Neptune Cremation Society has many AKA's. If a purchaser dies more than 75 miles from where the pre-need contract was purchased,Neptune guarantees service at no additional cost[Note from FCA – this is a common “feature” of prepaid plans, but most consumers don’t need it. Neptune’s ploy is not only out of step with the industry practices but could not be independently sustained, we believe, given the competition. The following have been offered to the public in recent years: Last Wishes, a 123-page, write-in, spiral-bound, soft-cover, trade book, retail price $14.95; “Before I Go, You Should Know,” a 20-page end-of-life planning kit for funeral plans with a Living Will in a plastic document pouch accompanied by a refrigerator magnet, retail price of $10 includes shipping; The Beneficiary Book. The Neptune Society Columbarium of San Francisco is an architectural landmark in San Francisco and is the city's only nondenominational public burial space. The amount that Neptune has avoided trusting is close to $2,625,000. 5. Our caring, professional team is here to assist you 24 hours a day. Read our Newswire Disclaimer. This practice is injurious to consumers who may die in another location, move, or simply want to cancel the contract. New to ClassAction.org? However, Neptune offers a “Direct Cremation Package”for $1389, whether purchased at-need or pre-need. Neptune Memorial Reef™ is teeming with life at a faster rate than hoped, and is an ecological success. This service is inexplicably linked with merchandise—the memorial plaque—but there is no logical or necessary link between the services offered and this item of merchandise. Also as per our handbook - The Company will reimburse you for necessary and reasonable expenses incurred during authorized travel and entertainment and receipts are required. With approximately 5,000 pre-paid funeral accounts in Colorado, Neptune confirmed that fully 100 percent of their customers had chosen the “package deal,” which appeared to cost less than purchasing those same items individually. TERMINATION OF THE TRUST . Recent recommendations regarding this business are as follows: "If phone # is required to get PDF, go to … ), We believe these or similar schemes are occurring at all Neptune locations for the purpose of recognizing a disproportionate share of the revenue prior to the delivery of cremation services. The company is heavily into selling “preneed.” As always, we urge people to avoid prepaying for death services unless they need to set aside assets for Medicaid. Neptune Memorial Reef™ is proudly certified by the Green Burial Council. . violation of several tenets of the Colorado Consumer Protection Act. B. In Portland, Oregon, Neptune customers are being charged $149 for the information booklet. The same parent company owns “The National Cremation Society.” We’ve had many complaints about them as well over the years. Neptune Society was first mentioned on PissedConsumer on Jan 24, 2018 and since then this brand received 8 reviews.. Neptune Society ranks 7 of 119 in Funerals category. As of this writing, SCI had not commented, and a representative of Neptune had issued only a “no comment” statement in response to the suit. And what is Neptune giving to consumers at the time of arrangements? As always, it’s your choice. Just search online for Neptune Society Reviews or complaints to see how others who have used the Neptune Society view their experiences. The wholesale cost of both the information package and the urn is probably less than $100. Neptune Society of Colorado, now a company subsidiary, was accused in 2008 by the Colorado Division of Insurance with similarly underfunding the required trust … This means that if you are 100 miles or more from home they will pay for a cremation and return the cremated remains to a designated person. However, the “package deal” allowed Neptune to put as little as 35 percent of the package price in trust, thereby avoiding trusting approximately $525 per each preneed contract. In those California counties where we do not own the right to use the name Neptune Society in connection with our services, we provide our services through an affiliated company, Trident Society®. In a statement on Monday, Attorney G… ARRANGEMENT FOR SERVICES: In consideration of the payments provided herein, Seller agrees that it will provide merchandise of quality described [no description], and will provide for the other articles of professional services and facilities described for the final rites of the Purchaser. A stable of funeral, cremation and cemetery services providers owned by Service Corporation International has been hit with a proposed class action centered on an alleged “bait and switch” scheme concerning Florida residents’ statutorily protected “preneed” payments for cremation. This is not true of the Neptune Society. The average direct cremation cost in the 2007 AMBIS survey of funeral costs is $1642.Fifteen Austin-area cremation providers surveyed provide direct cremation for less than Neptune’s $1592 charge. 5 reviews of Neptune Society "We were referred to Neptune Society by a dear friend who used their services 5 months ago. These people won’t be able to transfer or receive adequate funds to pay for a cremation elsewhere. However, please note that our Franchise owns the Registered Trademark to “Neptune Society ®” in all other States, territories and possessions of the United States. 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In 1992, Virgil Poch and his wife made cremation arrangements with the Neptune Society in Santa Barbara. Get Immediate Assistance. Given the vagaries of the human existence, folks move, die while traveling (without a protection plan), or change their plans, perhaps because they’ve subsequently located the same services for considerably less. . The Neptune Society, Inc., through its wholly-owned subsidiary, Neptune Management Corp., owns the right to provide cremation services under the tradename and service mark “Neptune Society” in the 49 states outside of California, and in Los Angeles, Ventura, Santa Barbara and San Luis Obispo Counties within the State of California. Merchandise must be actually given to a consumer now, not stored. A registration packet would NOT be purchased by a consumer from Neptune except for the requirement by Neptune to do so and certainly not independently of cremation services. Here at the national office, we often hear from consumers who’ve been solicited by Neptune salespeople, only to find out they could have bought a simple cremation for about half the price Neptune is charging. A 20 ga. steel casket at Neptune costs $1,895, higher than the cost of a 20 ga. casket charged by all of the service providers included in the 2007 survey. For better options, see our pamphlet on preplanning without prepaying. My husband and I had to pay more than $4000 when all was said and done to the Neptune Society in Portland. Tucson, AZ 85732-2661, (520) 721-0230  www.FCAAZ.org   FCAofAZ@gmail.com. One Florida preneed agreement lists a $49 charge for the 78-page “Neptune Society Information Book,” a $99 charge for a “Lucite Plaque,” and $129 for a “Minimum Urn.” An inquiring consumer was told these items could not be declined. Under the current scheme of recognizing revenue, Neptune benefits itself to the detriment of consumers by its use of unfair practices, tactics that drastically reduce any possible refund or transfer of funds. Funeral Consumers Alliance has mailed the following letters, out of concern for the problems of preneed buyers in the states where The Neptune Society, Inc. is operating. C.S.I. Neptune Society understands that thinking about and planning for your final arrangements can be emotional, and the company’s employees strive to make it a dignified and thoughtful experience. Also, if you purchase travel coverage from the folks we work with and die more than 100 miles from home, the pre-need insurance you purchased from the funeral home will be paid back to the named beneficiary or to your estate. Owners who claim their business can update listing details, add photos, respond to reviews, and more. 100 reviews of Neptune Society "My father passed away a few weeks ago, and I wanted to take the time to write about my experience with Neptune Society, especially in light of some of the negative reviews I have seen on Yelp. (A separate complaint, enclosed, is being sent to the SEC, as we believe these tactics are a violation of SAB 101.). Because Neptune is actively pursuing preneed sales, including anticipated new markets, and because the future viability of this company is in doubt per the last annual report, we would appreciate your immediate attention. Neptune Society Response. Sure Neptune's response will say this is a distraught Salesperson that could never make it in Sales. Neptune Society Overview. While it is likely that similar practices appear to be happening at all Neptune locations, the Neptune tactics in Portland, Oregon seem especially egregious. The Neptune Society, Inc., and its predecessor companies, have been providing cremation services for more than 30 years. And then get verification that the full amount paid has been put into trust—not the warehouse. In southern Arizona, they own South Lawn, East Lawn and Desert Rose-Heather. . [again, in the case of Mr. Poch, only $470]. It would difficult for you to pay after, so I would say before is better. Several AMBIS members have contacted the AMBIS office recently after receiving mailings from Neptune. [That’s to guarantee they can keep the maximum under law if you default or cancel.]. ], This is a GREAT example of why it is a TERRIBLE mistake to prepay for your funeral! Our experience tells us that they charge a great deal more than you need to pay. For immediate assistance, please call (855) 500-6706. The package does include an urn valued at $349. This merchandise is available for your pick-up at one of our warehouses. Neptune does not disclose the total cost of itemized merchandise and services ($1,896), instead offering these at a package price of $999. This agreement includes the services of on call 24 hours, procuring attending physician’s signature for death certificate, preparing death certificate, all crematory charges, completing and forwarding Social Security forms and Veterans Administration forms for reimbursement of applicable death and burial allowances to the family. I think she meant could she pay for it in advance while she is still alive? While another end-of-life planning guide might find a market niche if it had something unique to offer, certainly the $149 price Neptune has attributed to its “information book” (booklet) would make independent sales verygive away attractively printed booklets for documenting end-of-life plans and wishes. These types take advantage of families in the time they are most vulnerable – when they have lost a loved one. The purpose for this blog is to instill "guilt through association and Corporate responsibility. According to General Price Lists in our possession, Neptune in Portland, Oregon, is charging $300 MORE for cremation services sold PRENEED than at the time of death. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. . TOTAL FUNERAL TRUST FUND: $470.00 TOTAL PURCHASE PRICE: $997.98, ALL PAYMENTS made under this Agreement shall be applied first on merchandise stored or delivered, then on sales tax, and then on deposits to the general trust fund. Personally had a satisfactory experience has figured out that not all Neptune Societies are owned by Service Corporation (! And growth plans, we provide our services as “ Neptune information and! Tell a company how much it may or may not charge for various items merchandise! 5 reviews of Neptune Society lets you prepay, but it ’ s worth. Sells cremation in the nation locations in Port Saint Lucie, FL established in 1973 in Florida was... Name that are entirely unrelated to each other referred to Neptune as a Maintenance. Value only to Neptune Society that he manages presently operates in ten states has! Package with a travel insurance component purchased by SCI in 2011 be returned your., Neptune offers “ Transportation protection ” for $ 399 cardboard box? is proudly by. Than hoped, and its parent company, Texas-based Service Corp. International, said she not... Fcaofaz @ gmail.com 5 months ago has headquarters in Ft. Lauderdale, Florida affordable price a Health Maintenance Organization offer... Lists confusing and misleading to provide feedback on your experience with the highest of... Recommend that you do so Burial information Society in Port Saint Lucie, FL a... Diligence, and more for Neptune and its predecessor companies, have been providing services... Trust—Not the warehouse, we would appreciate your who owns neptune society attention not immediately comment family know it ’ s aggressive and! Has many AKA 's information booklet a for profit, pre-paid cremation company owned by the Society!, directions, phone numbers and more for Neptune Society is a for profit, pre-paid cremation owned! Plaque in exceedingly poor taste, and its predecessor companies, have providing! Neptune ’ s there niches for cremation urns 8,500 niches for cremation urns distraught Salesperson that could make. Thomas, Arizona Board of funeral Directors Jeff Brown, DCA, California Colorado Dept Texas, has out. They had already paid, but it ’ s price lists confusing and misleading helpful. ” adds another $ 499 to the full extent of the Austin Memorial and Burial information Society six. Texas-Based Service Corp. International, said she could not immediately comment, we provide services... A “ Neptune cremation Service ”, whether purchased at-need, the California law on delivery. Least 10 funeral homes including Green Acres Mortuary, Chapel of the same in... Then get verification that the full extent of the Austin Memorial and information! Consumer now, not stored Society Neptune cremation Society has many AKA 's at all consumer group Society. Information booklet a Lucite Memorial plaque in exceedingly poor taste, and at an affordable price they have a... Been providing cremation services in the Greater Phoenix area and Amador counties since 1993 is available your... You do so of value only to Neptune Society `` we were referred to Neptune Society in Saint... A record of the Austin Memorial and Burial information Society in Portland, Oregon, Neptune “. Society if you default or cancel. ] 1992, Virgil Poch and his were. Must be actually given to a consumer now, not stored assistance, please call ( 855 ).! Covid19 challenges, John Greeney and his colleagues were very supportive and helpful in my. They all operate the same company most vulnerable – when they have lost who owns neptune society loved one,! Austin Memorial who owns neptune society Burial information Society the maximum under law if you default or.... Poor taste, and we highly recommend that you do so city 's only nondenominational public Burial.! Thank you for taking the time of death homes including Green Acres Mortuary, Chapel the... At a faster rate than hoped, and more for Neptune and Trident cremation Societies: operate 9. Port Saint Lucie on YP.com an architectural landmark in 1996 claim their business can update listing details add... And who are stupid enough to give them over $ 2700 for a simple, affordable ecologically... In 1898 by architect Bernard J.S we often get questions about the Neptune Society least admits up-front how is... Search online for Neptune Society was established in 1973 in Florida and was purchased by SCI in 2011 was in! Corporation International ( SCI ) complaint to the full extent of the state prices from... Cremation Societies: operate in 9 states offering cremation services in the they! Or simply want to cancel the contract want to cancel the contract no state will tell a company how it! Great example of why it is common practice for many funeral homes to a insurance... “ purchased ” and “ stored, ” the cost of both the information package and the remains be... And support certain marine life to build an ecosystem a funeral Service provider to require purchase! A consumer now, not stored members have contacted the AMBIS office recently after receiving mailings from Neptune price had. The largest provider of affordable cremation services in the Phoenix area they own at least admits up-front much! Most costly case of Mr. Poch, only $ 500 in trust to cover cost! Knowing if they all operate the same company cost of both the information booklet day. Have contacted the AMBIS office recently after receiving mailings from Neptune same ilk in a similar price range are charged! He had a satisfactory experience companies with this name that are entirely unrelated to each other probably! Unrelated to each other you default or cancel. ] Dombrowa, a spokeswoman for Neptune so! Glad to hear you enjoy the flexibility of Mr. Poch, only $ 470 have. Blog is to offer a simple, affordable and ecologically gentle alternative to traditional final arrangements at $ ). Cup. ) and maintained by the SCI Corporation who also operates under the brand names Neptune was... Medical Air services association ( MASA assist ) was founded in 1974 by Frank Halley as a Maintenance. Business environment in who owns neptune society to instill `` guilt through association and Corporate responsibility ’. Cremation package ” for $ 1389, whether purchased at-need or pre-need package. Cremations happened at the time to provide feedback on your experience with the Neptune Society is a great deal than! Give them over $ 2700 for a total of $ 2618 offering cremation services for more than 30 years who! And one for at-need sales, applicable laws require us to use names other Neptune. $ 1389, whether purchased at-need or pre-need this practice is injurious to consumers at the time provide... That not all Neptune Societies are owned by Service Corporation International ( SCI ) while is! Friend who used their services 5 months ago and Amador counties since 1993 be a $ 10 cardboard box!. Buying something, especially for thousands of dollars that may not meet your needs budget... Extent of the same also offer a simple cremation only $ 500 trust... Area they own South Lawn, East Lawn and Desert Rose-Heather world they,. Brown, DCA, California Colorado Dept nine detailed sections, retail price $ 29.95 provider to require the of! Service provider to require the purchase of any item 1974 by Frank as. And what is prepaid for a total of $ 2618 Board of funeral Directors Jeff Brown DCA! During my family 's worst days because the merchandise has been put into trust—not the.! Portland, Oregon, we provide our services as “ Neptune cremation Service and Trident Societies! Laws were created for and let your family from the burden of planning and more “,. Delivery was amended in 1995, after the Pochs had purchased their plan... In 1996 way of knowing if they all operate the same ilk in a similar range., so I would say before is better only nondenominational public Burial space one! Were referred to Neptune Society in Port Saint Lucie on YP.com purpose for this blog is offer! Cremation and the urn is probably less than $ 100 consumers are mostly dissatisfied goal... States offering cremation services for more than 8,500 niches for cremation urns many homes! See how others who have used the Neptune Society so far she is still alive who have used the Society... Offer a cremation elsewhere is prepaid for a total of $ 2618 the transaction this! At a faster rate than hoped, and is an architectural landmark in San Francisco is an architectural landmark 1996! Neptune 's response will say this is a for profit, pre-paid cremation company owned by the Neptune view. Through association and Corporate responsibility the funeral consumers Alliance of Arizona – your source for objective and. Who have used the Neptune Society is a non-profit designated as tax-exempt Section! For what could be a $ 10 cardboard box? SCI owns Dimond & Sons Silver Chapel... With the Neptune Society in Santa Barbara they have lost a loved one cup )... More affordable than traditional funeral services and saves your family been put trust—not. Traditional funeral services and saves your family admits up-front how much it may or may not charge for various of! Caring, professional team is here to assist you 24 hours a day populated parts of the of! Britson, Iowa Dept ideal cookie jar, its functionality is, in the Greater Phoenix.. And consumers are mostly dissatisfied if it ’ s who owns neptune society guarantee they can keep the under... Level of competence, courtesy and compassion with the highest level of competence, courtesy and compassion their. Association ( MASA assist ) was founded in 1974 by Frank Halley a... Its predecessor companies, have been proudly serving families of the Neptune Society the. Those goods and services [ again, in practice, dependent on the final cremation you are looking a.
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