Sergio explained everything, was on-time for our initial meeting, was responsive to text messages, and he (or his office) followed up after my mom’s recent passing. Any questions we did have were answered very quickly and fully. He updated me during transport, the cremation itself, death certificates, etc. We really appreciate it! We had never dealt with that before and weren’t sure where to start. At a time of grief and having to make decisions about a loved one who just died, the Neptune Society was there for me and my family. My father had made prearrangements with The Neptune Society. My aunt preplanned her burial with The Neptune Society years before her passing knowing it would simplify everything in terms of what to do at her death. Between the two, his end of life care was a blessing to us; the leaving it up to others was a huge help. Sometimes you get a chance to speak about “What I want one day” and sometimes those tough decisions are made for you once your gone. My sister and I walked into the Neptune Society office, without an appointment, to inquire about their services. Thank you. We contacted Neptune they came out within an hour of calling them. Professional, courteous and reverent. A prepaid, pre-planned cremation/funeral arrangement... Read More. Sometimes I called three times a day. Thanks Again Carlos for all of your assistance. Even though my parents had made their final arrangements with the Neptune Society years ago through the Orange County branch, Wendy at the Sherman Oaks branch got all the arrangements pulled together and made every step of the process simple. Get Immediate Assistance. In 1947 a young woman named Norma Jean was crowned the first Castroville Artichoke Queen. Our very special family member passed away, it was so very hard for all of our family. Thank you very much for the excellent customer service at this very difficult time of life. Your concern and helpfulness were extremely comforting to us as we endured the loss of our loved one. They are very helpful and there are so many lovely options. Picking up my loved one made it that much easier when they received me with open arms. Based on my experience, I now have my own pre-paid cremation services. My parents had paid for the company’s services close to twenty years ago, and I was a bit concerned if there would be any issues. He had been receiving home hospice care at his assisted living facility. After my aunt passed away, Neptune Society was on top... Read More. The service itself was simple, by our own choosing, but there different options, depending on your needs. Even with our million phone calls and emails weeks after they were still answering and taking the time to make sure we understood. When I arrived to collect the remains, I continued to be treated with the same excellent customer service as I was when speaking with them on the phone. He had done PRE need arrangements. I highly recommend them. 2.3. When our older brother died in Los Angeles, my brother... Read More. So much easier and cheaper also than the casket process. For the paperwork, I worked with Carlos Calderon who also was so caring and conscientious. They were responsive and professional. Visit Our Location Page. The day my dad passed, they came out and could not have been more kind, considerate of all our feelings (there were several people there), respectful and professional. She made a sad time easier to manage. Very timely and really do everything that needs to be done. Castle Rock Park, a state park of California along the Santa Cruz Mountains, is an idyllic woodland setting to hold your loved ones’ scattering. It's not easy to make arrangements for a loved one... Read More. When my wife passed, I called the number and everything else just happened as it should. Having to go through this and at the same time maintain a normal happy live for my 14 year old would have not been possible if it wasn’t for Ana Hernandez at Neptune Society! Due to the 101 closure I took the train to Ventura and although my plan seemed a little crazy everyone was very supportive and clearly understood how much it meant to me and my family. Kelly, you are an angel, truly! My parents definitely got their money’s worth. My parents had pre-purchased services and when my Step-father passed away recently, I started the process with Neptune Society. He did not want me to be stressed with having to make the arrangements when he knew that I would be fraught with grief. My father passed away on May 2019. We appreciated her expertise... Read More. Alicia embodied all that a grieving family would need. All staff was extremely polite and helpful. We called the number and Neptune took care of the rest, just like my father-in-law said they would. This was our family's 2nd experience with Neptune Society and... Read More. Thank you Charles, Darrell and Patty in Ventura for assisting me in retrieving my loved ones remains in such a rushed short notice. Kristina called me with the date the cremation would take place, I received the death certificates in a timely manner and have received a certificate showing the date and location at sea where my mother’s ashes were scattered. Complete the form and press "Request A Free Guide" to download the book from the next page. They take very specific requests, and provide anything clients want in the memorials service (music, a clergy, personal readings, etc). Carlos followed through with every detail and kept me informed all the way through. You have helped and comforted me in more ways than one. I would recommend the Neptune Society. I wanted to say thank you, and pass on what... Read More. Neptune Society of Northern California | 53 followers on LinkedIn. They gave us as much time as we wanted and as they slowly drove away, they played a song from one of his favorite groups. Thanks to the Neptune Society and their staff for all they did for me and my family. At times of loss, the emotional toll is so great that any difficulty can appear compounded by grief. Please keep this in mind, should you ever be in the situation I was in at the nursing home with them pressuring me! Sensitive to the... Read More. We then completed the paperwork for cremation and purchased death certificates through the Neptune Society. It allowed me to have a day, of celebration and meditation, knowing Bill’s remains were handled with dignity and reverence. I saw the frustration and stress my nephews were going through to get their mom cremated who lived out if town. Thanks, Wendy!! God bless ALL at Neptune! Neptune Society came through very quickly and was able to pick her up and take her to a refrigerated storage area within a couple of hours of calling them. Carolyn made this transition so easy for my family and she was just a breath of fresh air after having to deal with all of the other things you must deal with. In the late 1990s, the company settled lawsuits from the widow of a former Burbank mayor and 308 Southern California residents who claimed their loved ones’ remains were mishandled. Thank you, Carlos! Money wasn’t even the first thing discussed. I could not be happier with the way you have upheld my father’s last wishes with sincerity and dignity. We and family now have a peace of mind that when the good Lord takes us home our arrangements on this earth are in good hands. Patrick Martin was exceptionally knowledgable, compassionate and professional in every way. *Cremation rate provided by the most recent study by CANA in 2020. Our family opted to go out on the boat for the ash-scattering…the crew was kind, attentive and very professional. Carlos assisted with all of the details including coordination with the hospital and every other difficult step in the process. I became aware of The Neptune Society when I found myself unexpectedly the guardian of an elderly couple who was my neighbors. Thanks, Wendy. They were wonderful when I lost my mother. When Neptune Society of Ventura, was contacted to start the preplanned arrangements for my Best friend Bill, they executed the process with dignity and care. Carlos provided excellent customer service. Premier provider of cremation & funeral services in Northern California. Serving families in Sacramento and surrounding counties does not end within our office. I highly recommend Neptune Society. Thank you so much. All the actual cremation services I believe went as prescribed. I had her Neptune card she kept in her wallet. The rep from my area... Read More. I’m in a stressful situation, with a sibling that can’t conduct herself in a reasonable manner and Jennifer has endured above and beyond with a great attitude. 13 reviews of Neptune Society of Northern California "My mother recently died. The two gentlemen who came to collect the body were professional, respectful, and made the experience as palatable as something like this can be. From the moment we walked in the door to disembarking from the Naiad, it was an exceptional experience. Thank you very much for the excellent customer service at... Read More. Community See All. Get information about Neptune Society of Northern California in Chico, California. The staff and everyone there was amazing during a very... Read More. This is exactly what my sisters and I needed as we grieved the loss of our mom while trying to work through the details of the cremation. We were provided with information and support at all times. The representative who helped us make these arrangements (Jonathan) was kind, respectful and very helpful in explaining the service package. They provided sensitive and professional services during a very difficult time. We were lucky enough to have Kelly Haman available to assist us. She disclosed upfront what was within and beyond the scope of her capabilities, like obtaining the final Death Certificate in a Covid-restricted environment. How a company handles errors and dissatisfied clients is more important than when things go 100% as planned. All my questions were answered. Since then the help... Read More. He exercised personal care, of my friend, and followed through, with the family wishes. Away a few years ago 13 reviews of Neptune Society agreement that covers Orange County has an that. And then making final arrangements Neptune and their staff particularly Marissa and Elizabeth particularly! Of calling them wife passed, I lost my grandmother, dad, and respectful north of.. 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